55k+
successful production payments recorded
arrow_backPerno Eduwallet
Payment reminders
Follow up on unpaid fees without starting from a blank email.
Create reusable reminder policies for the institution, attach them to fees and keep a visible history for every learner's charge.
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What you get
Consistent, timely follow-up with less manual work.
schoolPerno Eduwallet
account_treePerno Orchestration
verified_userPayment reminders
Verified platform activity
Built on payment infrastructure already working in production.
A conservative snapshot of Perno's production footprint—not a forecast or an invented customer claim.
3
payment providers represented in live transactions
5
specialist industry payment products
976k+ PLN
processed payment value in the leading production currency
Live database snapshot for 30 October 2026. Values are rounded down and sandbox transactions are excluded. Different currencies are not combined.
Why change
Payment follow-up should be a policy, not a daily memory test.
These are operational problems, not just payment-screen problems.
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Staff manually decide who to contact each day.
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Messages are inconsistent and their history is difficult to audit.
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Optional fees continue creating noise after their due date.
What you get
Configure the follow-up once, retain control every time.
Before and after due date
Schedule messages relative to the due date instead of managing calendar reminders.
Institution language
Communicate with payers in the language configured for the institution.
Direct payment action
Bring the payer back to the relevant payment request and current amount due.
Reminder history
See what was sent and when on the charge detail page.
Pause per charge
Stop follow-up for one specific situation without disabling the institution policy.
Optional-fee logic
Avoid inappropriate overdue follow-up where an optional charge should simply lapse.
How it works
Consistent, timely follow-up with less manual work.
Step 01
Create a policy
Define the timing and message for each reminder step.
Step 02
Assign it to fees
Choose the default or a specific policy when creating the charge or plan.
Step 03
Review exceptions
Use history and pause controls for cases that need personal handling.
Common uses
A useful cadence, not message overload.
check_circleAdvance due-date notice
check_circleReminder on the due date
check_circleFirst overdue follow-up
check_circleSecond overdue escalation
check_circleA different policy for optional fees
check_circleA paused case under discussion
Questions
Payment reminders
Can we use different reminder policies?add
Yes. One reminder policy can be assigned to many charges, and different fees can use different policies.
Can staff stop reminders for one payer?add
Yes. Reminder sending can be paused for the specific charge without changing other learners' schedules.