Knowledge base categories in Perno Store allow you to organize support articles into clear topic areas. Categories help customers find relevant information more easily and can be used for topics such as Payments, Delivery, Returns or Account.
Each category is created for the store currently selected in the Perno panel. Before making any changes, check the Context field in the top-right corner and make sure that the correct Perno Store is selected.
How to add a knowledge base category
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Open the Content section in the left-hand menu.
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Select Knowledge base - categories.
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Check the Store Context displayed on the page to confirm that you are managing categories for the correct store.
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Click Add Category. If no categories have been created yet, you can also click Add First Category.
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Complete the Name field.
Use a short and clear name that allows customers to identify the category quickly, for example Payments, Delivery, Returns or Account. -
Complete the Icon Name field.
Enter the identifier of the icon that should represent the category, for example shopping-bag. -
Select the appropriate language from the Language list.
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Review the Context Summary to confirm that the category will be created for the correct store.
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Click Create Category.
The new category will appear in the Category Registry, and the Category Count displayed at the top of the page will be updated.
Reviewing and managing categories
The Category Registry displays all knowledge base categories created for the selected store. For each category, you can review:
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the category name and slug
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the selected language
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the assigned icon
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the number of knowledge base posts assigned to the category
The category slug is created from the category name and is used as part of its address in the store.
To access the available management options for a category, click the three-dot icon in the Actions column.
To create another category, click Add Category and repeat the steps above. After creating the required categories, go to Knowledge base - posts to create support articles and assign them to the appropriate categories.
