Knowledge base posts in Perno Store are help articles that provide customers with information about your store, products, payments, deliveries or other topics. Each post is assigned to a knowledge base category and published for the store currently selected in the Perno panel.
Before creating a post, check the Context field in the top-right corner. Make sure that the correct Perno Store is selected, as the article will be added only to the store shown in the current context.
How to add a knowledge base post
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Open the Content section in the left-hand menu.
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Select Knowledge base - posts.
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Check the Store Context displayed on the page to confirm that you are managing posts for the correct store.
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Click Add Post. If no posts have been created yet, you can also click Add First Post.
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In the Category field, select the knowledge base category to which the article should be assigned.
The required category must already exist in Knowledge base - categories.
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Enter the article title in the Post Title field.
Use a clear title that describes the question or problem addressed by the article. -
Select the appropriate language from the Post Language list.
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If required, enter an additional title in the Footer Title field. This field is optional.
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Enter the article content in the Post Text editor.
You can use the editor toolbar to format the text, create bulleted or numbered lists, adjust text alignment and add images or links. -
Choose whether the article should be featured. Use the featured status for content that should receive additional prominence. Otherwise, leave the article as a standard post.
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Review the Context Summary to confirm that the post will be created for the correct store.
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Click Create Post.
The new article will appear in the Post Registry, and the Post Count displayed at the top of the page will be updated.
Reviewing and managing knowledge base posts
The Post Registry displays all knowledge base articles created for the selected store. For each post, you can review:
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the post title and slug
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the assigned category
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the selected language
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whether the post is featured or standard
To access the available management options for a post, click the three-dot icon in the Actions column.
To create another article, click Add Post and repeat the steps above.
Use titles that reflect the customer’s question or problem. Divide longer articles into short sections and use clear instructions so customers can find the information they need quickly.
