Collect and understand customer feedback with NPS surveys
Perno Company now includes a complete NPS survey module. Create a survey in your chosen language, generate reusable anonymous links or private single-use links for individual recipients and optionally send invitations directly by email.
Every response is classified as a promoter, passive or detractor. The dashboard calculates the NPS score, average rating, response rate and category distribution, while comments and response details remain available for follow-up. Optional email notifications let the responsible person know as soon as new feedback arrives.