The Paid Tickets functionality is available through the All sold tickets section of Perno Payevento. It allows event organizers to review ticket records created during checkout, confirm their payment status, inspect purchaser and order information, and access the QR code used for entry validation.
The registry can contain both paid and unpaid ticket records. Therefore, the presence of a ticket in All sold tickets does not by itself confirm that payment was completed. Always check the ticket’s status.
Business overview
The Payevento dashboard provides a summary of current ticket sales:
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Paid Revenue – the total value of successfully paid orders.
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Paid Orders – the number of orders with confirmed payments.
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Active Events – the number of events currently active.
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Tickets available – the remaining ticket inventory.
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Tickets sold – the number of ticket records created through checkout.
The Revenue over time and Orders per day charts show sales performance and order activity.
The number of sold ticket records may include unpaid tickets. Use Paid Revenue, Paid Orders, or the ticket’s Paid status to confirm completed payments.
Opening the Sold Tickets module
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Log in to Perno.
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Select the Payevento context from the selector at the top of the page.
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Select All sold tickets from the left-hand menu.
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The Sold Tickets page will display the ticket registry for all events available in the current Payevento context.
Available views
The module provides two views:
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All Sold Tickets – displays every ticket record created through the checkout process, including paid and unpaid tickets.
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Paid Only – displays only tickets with successfully confirmed payments.
Use Paid Only when preparing an attendance list or checking tickets at an event.
Information displayed in the registry
|
Column |
Description |
|
Ticket |
Shows the event, ticket type, and date and time when the ticket record was created. |
|
Buyer |
Shows the purchaser’s identifying information. |
|
Price |
Shows the ticket price and currency. |
|
Discount |
Shows the discount applied to the ticket, if applicable. |
|
Status |
Shows whether the ticket is paid or unpaid. |
Understanding ticket statuses
Paid
A green Paid status means that the payment was completed and confirmed. The ticket can be treated as valid, subject to successful QR-code validation at the entrance.
Unpaid
A red Unpaid status means that payment has not been completed or confirmed. This may happen when:
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The purchaser abandoned the payment process.
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The payment was declined.
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The payment authorization was not completed.
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The selected payment method is still processing.
An unpaid ticket must not be accepted as a valid admission ticket.
Viewing ticket details
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Open All sold tickets.
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Select Paid Only if you only want to review confirmed tickets.
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Find the required ticket using its event, ticket type, purchaser, price, or purchase date.
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Click the event or ticket link in the Ticket column.
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The ticket detail page will open.
The detail page contains:
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Ticket price and currency
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Payment status
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Purchase date and time
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Buyer information
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Invoice information, if provided
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Unique ticket code
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Event name
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Linked order number
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Applied discounts
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Ticket QR code
The linked order number can be used to open the corresponding order and review its payment information.
How to verify a paid ticket
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Go to All sold tickets.
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Select the Paid Only view.
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Locate the ticket presented by the attendee.
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Open the ticket details.
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Confirm that the status is Paid.
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Check that the event name and ticket information match the current event.
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Compare the attendee’s ticket code or QR code with the information in Perno.
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Scan the QR code at the entrance using the event’s validation process.
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If there is a duplicate scan or another validation problem, compare both the QR code and the unique ticket code.
A ticket should be accepted only when:
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Its status is Paid.
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It belongs to the correct event.
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Its ticket code or QR code matches the record in Perno.
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It passes the entrance validation process.
Related navigation
The buttons at the top of the module provide access to:
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All Events – opens the event registry.
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Orders – opens the order registry, where payment and order information can be reviewed.
Use the Orders module when additional investigation is required, for example when a ticket remains unpaid or the payment details do not match.
Security recommendations
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Do not share ticket QR codes publicly.
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Treat buyer information as confidential personal data.
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Limit access to the module to authorized personnel.
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Confirm the Paid status before admitting an attendee.
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Use both the QR code and ticket code when investigating duplicate or invalid scans.